FAQs
returns & exchanges
all sales are final but if there are issues with your order, please reach out and I will do my best to resolve the issue!
promo/discount codes
discount codes can not be applied once you have checked out.
discounts cannot be applied to past or previous orders.
discount codes cannot be applied to gift card purchases.
please reach out via the contact page with further questions.
gift cards
gift cards are sent digitally via email with a unique code to redeem at checkout. please check your spam/junk folder if you don’t see it immediately.
gift cards never expire.
gift cards are non-refundable and cannot be redeemed for cash.
when using a gift card, the full value is applied.
if your order total exceeds the value on your gift card, you can pay the balance using standard payment methods.
if your order total is below the value of your gift card, the remaining balance can be applied to a future order, and yes you can use the same code.
wholesale
if ordering more than 24 candles, please contact me with your info for special wholesale pricing and shipping rates.
DO YOU COLLAB?
We sure do!
We’re always down to combine superpowers to create unique scents with custom oil blends for your business or band or whatever amazing venture that aligns with our heart and soul.
Just give us a shout, say what you’re about, and let’s see if it’s a match!
SHIPPING
do you ship internationally?
at this time, we only ship within the U.S via USPS.
when will my order be shipped?
all orders are processed within 1 business day.
larger orders require 1-3 business days.
how long does it take?
USA: you will receive your order 1-6 business days from the date it is shipped out. once your payment is authorized and verified, it can take up to 1-2 days to process your order.
Don’t see your question?
Just shoot me a line and I’ll help you out!